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Phiten New Zealand > Returns & Guarantee

Returns & Guarantee

Our policy...


If you are not satisfied with the products you receive from the Phiten Performance Ltd website you can return them within 10 days of receipt of the order, provided they are in original condition and packaging. We will send you replacements or refund the purchase price less delivery costs incurred by Phiten Performance Ltd. To return please repackage and affix appropriate postage.

Damaged or Defective Goods - Refunds

If your order arrives damaged or defective or we have sent you the incorrect product or the incorrect quantity, please contact us at or phone 027 574 4836.

Subject only to you satisfying us of the circumstances and subject also to the return within 10 days of the date of receipt of all or any products that you seek to have replaced, exchanged or for which a refund is sought, we will replace, exchange, or provide you with a refund, up to the value of the affected goods.

Processing of Returns

Phiten Performance Ltd cannot accept liability if your return is damaged or goes missing. We will only refund postage costs when the return is the result of our error. It takes a maximum of 14 working days to process a return.

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